Legal Policies

Last updated: December 2024

Information We Collect

At Pup Prints, we collect information you provide directly to us, including your name, email address, shipping address, and payment information when you place an order. We also collect photos you upload for portrait creation.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create your custom pet portraits
• Communicate with you about your orders
• Send you marketing communications (with your consent)
• Improve our services

Photo Usage

Photos you upload are used solely for creating your custom portraits. We do not share, sell, or use your pet photos for any other purpose without your explicit consent. You retain all rights to your original photos.

Data Security

We implement appropriate security measures to protect your personal information. Your payment information is processed securely through our payment provider and is never stored on our servers.

Contact Us

For privacy-related inquiries, please contact us at support@pupprints.com

Last updated: December 2024

Agreement to Terms

By accessing or using Pup Prints services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services

Pup Prints provides custom digital pet portrait creation services. We transform your uploaded pet photos into artistic portraits in various styles. Orders may include digital downloads and/or physical prints.

Order Process

• Upload your pet photo following our guidelines
• Select your desired art style and options
• Complete payment to confirm your order
• Receive your digital portrait within 24-48 hours
• Physical prints (if ordered) ship within 5-7 business days

Photo Requirements

For best results, submitted photos should be clear, well-lit, and show your pet at eye level. We reserve the right to request a new photo if the submitted image does not meet quality standards for portrait creation.

Intellectual Property

You retain ownership of your original photos. Upon purchase, you receive a license to use your portrait for personal, non-commercial purposes. Pup Prints retains rights to the artistic style and techniques used in portrait creation.

Limitation of Liability

Pup Prints is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount paid for your order.

Last updated: December 2024

Satisfaction Guarantee

We want you to love your pet portrait! If you're not completely satisfied with your portrait, we'll work with you to make it right.

Digital Portraits

• Request revisions within 7 days of receiving your portrait
• We offer up to 2 free revisions per order
• If still unsatisfied after revisions, request a full refund within 14 days
• Refunds are processed within 5-7 business days

Physical Prints

• Inspect your print upon delivery
• Report any damage or quality issues within 48 hours of delivery
• We'll replace damaged prints at no additional cost
• For quality issues, contact us with photos of the problem

Non-Refundable Situations

• Orders cancelled after portrait creation has begun
• Issues arising from poor quality source photos
• Change of mind after accepting the digital portrait
• Physical prints damaged after delivery due to handling

How to Request a Refund

To request a refund or revision, please email support@pupprints.com with your order number and a description of the issue. Our team will respond within 24 hours.